James Russell Roofing & Restorations, LLC.

James Russell Roofing & Restorations, LLC operates as a roofing contractor serving Memphis, Tennessee and surrounding communities. The company holds a 4.9 rating derived from 138 customer reviews, indicating strong homeowner satisfaction within the local market. Operating hours span Monday through Friday from 8 AM to 5 PM, with Saturday availability until 3 PM and Sunday designated as closed. This contractor handles residential roof replacements, repairs, and related restoration work for homeowners throughout the Memphis metropolitan area.

Customer reviews highlight several distinguishing qualities. Multiple reviewers note the team's assistance navigating insurance claims following storm damage, with one customer specifically mentioning help communicating with the insurance company to secure a roof replacement. The crew demonstrated attention to property protection during roof work, with mentions of safeguarding flower beds and windows during installation. Color selection support emerges as another differentiator, with one reviewer describing assistance choosing a shingle color that would complement the home's appearance. The team also addressed ventilation improvements by replacing whirly birds with ridge vent systems, framing these changes as ways to improve airflow and reduce utility costs.

Named technicians Jamie and Chris appear across multiple reviews describing direct customer interaction. One reviewer recounts the team discussing scope adjustments with a homeowner during the project, while another describes the crew as friendly and professional throughout the process. A third reviewer notes response when filing a storm damage claim, characterizing the assistance as quick and extensive. These specific technician interactions provide insight into the customer service approach homeowners can expect when contacting the contractor.