Metro Air Conditioning & Heating

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About Metro Air Conditioning & Heating
Metro Air Conditioning & Heating has protected Memphis-area homes for over four decades, building a service record that now includes 83 verified client reviews averaging a 4.9-star rating. Operating from a Crestview Road location in ZIP code 38134, the company maintains Tennessee and Mississippi contractor licenses and staffs NATE-certified technicians who handle all major HVAC brands. Their service radius encompasses Memphis proper, Bartlett, Germantown, Arlington, and Lakeland across Shelby County, with additional coverage into northern Mississippi suburbs.
What distinguishes Metro from regional competitors is their BBB accreditation paired with around-the-clock availability , every day carries the same 24-hour service window, a practical feature during summer heat waves or winter cold snaps when system failures demand immediate attention. The company partners with financing programs offering fixed monthly payments, making equipment replacements more accessible for budget-conscious homeowners. Their service menu includes traditional split systems alongside ductless mini-split installations for homes lacking conventional ductwork.
Customer feedback highlights specific technicians by name. Reviewer Rainy Wages praised Wes Keith for transparent explanations and declining to recommend unnecessary services, while Mark Bush noted Tony S. arrived within the scheduled window and restored a cooling system in approximately 30 minutes. Both accounts emphasize the technicians' willingness to communicate clearly about diagnostic findings , a practical benefit for homeowners trying to understand their system's condition.
What Customers Say
Four reviewers specifically name technicians who handled their calls , Wes Keith, Tony S., and additional team members , while describing same-day response during system emergencies. The single 1-star review cites a 2022 installation dispute involving warranty work, whereas all five-star reviews praise diagnostic clarity and repair efficiency. Overall sentiment reflects strong approval of communication style and technical skill, with criticism focused on isolated warranty claims rather than routine service quality.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
A/C Repair & Service
Emergency cooling diagnostics and same-day repairs for all residential split systems, handled by NATE-certified technicians.
AC Installation
New air conditioner installation including load calculations to match system capacity to home square footage.
Heating Repair & Service
Furnace and heat pump repair for gas, electric, and dual-fuel configurations across all major brands.
Heating Installation
Full heating system replacement, from equipment selection through permitting and final commissioning.
Ductless HVAC
Mini-split andductless system installation for homes without traditional ductwork or room-by-room zone control.
Indoor Air Quality
Ventilation assessment and air filtration solutions addressing Memphis humidity and allergen concerns.
Financing Options
Approved monthly payment programs allowing equipment purchases without large upfront capital outlay.