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Claim This BusinessAbout Pinnacle Home Services
Pinnacle Home Services operates as an HVAC contractor serving Memphis, Tennessee, and maintains a 4.8-star rating across 21 customer reviews. The business specializes in heating and cooling system repairs, new equipment installations, and related indoor comfort services for residential properties throughout the Memphis metro area. Reviewers consistently reference prompt response times and the technician's ability to arrive same day or within hours of the initial service request, particularly during extreme temperature conditions.
The contractor differentiates itself through rapid emergency response and flexible scheduling. Multiple reviewers describe receiving service on the same day they called, including situations requiring immediate attention during heat waves when indoor temperatures rose to unsafe levels. The business also handles diverse HVAC-adjacent needs, including fireplace log installation and diagnostic assistance with frozen pipes, suggesting a broad capability set beyond standard heating and cooling work.
Customer stories from reviewers highlight specific scenarios where the technician provided urgent assistance. One reviewer described an emergency call during a 100-degree outdoor day when a child's room reached 87 degrees; the technician arrived within 50 minutes and restored cooling. Another reviewer mentioned receiving holiday-weekend service when other contractors were unavailable. A third reviewer detailed a same-day new unit installation completed in just a few hours. However, one reviewer filed a police report alleging fraudulent billing practices, describing unauthorized charges and missed scheduled meetings.
What Customers Say
20 of 21 reviewers award 5 stars, with multiple customers praising same-day or hour-level response times during emergencies. Positive reviews cite the technician Cody by name and describe scenarios including holiday service, heat-wave emergencies, and multi-unit installations. One 1-star review alleges fraudulent billing and describes police involvement.
Services
AC Repair & Maintenance
Diagnostic services, tune-ups, and repair work for air conditioning systems not cooling properly or failing during high-demand periods.
Heating System Repair
Furnace and heat pump repair services for systems failing to produce adequate heat, particularly during cold snaps.
New HVAC Installation
Full system replacement and new equipment installation, with reviewers describing complete new unit installations completed within hours.
Emergency HVAC Service
Urgent response for system failures, with reviewers highlighting same-day and holiday availability during critical breakdowns.
Fireplace Log Installation
Installation of gas fireplace logs and related accessories, a service mentioned by a reviewer needing fireplace work.
Frozen Pipe Assistance
Diagnostic advice and service for frozen pipes during cold weather, with one reviewer describing the contractor's guidance during a freezing event.