Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup maintains a 4.8-star average across 497 reviews in Memphis, TN, providing round-the-clock plumbing services seven days a week. This franchise location serves homeowners throughout Memphis proper as well as neighboring communities including Germantown, Bartlett, and Collierville. Reviewers consistently commend the team for responding quickly to emergency calls, with one customer noting a technician arrived within 25 minutes of the initial request. The business handles standard residential plumbing needs alongside more complex water damage scenarios requiring specialized extraction and drying equipment.

The company distinguishes itself through combined plumbing and water restoration capabilities under a single service agreement. Unlike separate contractors who might require coordination between a plumber and an independent mitigation company, Roto-Rooter dispatches both plumbing repair technicians and certified restoration specialists from the same organization. Reviewers specifically mentioned restoration professionals who evaluated property damage, installed drying equipment, and assisted with insurance documentation. This integrated approach streamlines the claims process for homeowners dealing with sudden pipe failures or flooding events.

Customer accounts highlight specific technicians who resolved challenging situations. Josh addressed a shower repair another contractor claimed required major demolition, completing the work without wall removal. Jeff adapted to schedule constraints while installing a kitchen faucet that needed connector extensions. One reviewer described a technician named Hunter who worked diligently to clear a root obstruction in a main drain line, then thoroughly cleaned the work area afterward. Another customer mentioned a same-day appointment with a 30-minute courtesy call before arrival, and a technician who performed a precise exterior wall cut before the team leader re-inspected the pipeline with endoscopic camera equipment.