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About Premier Appliance Services, LLC
Premier Appliance Services, LLC has served the Nashville area as a locally owned appliance repair specialist, earning a 4.9-star average across 29 verified customer reviews. The company focuses on residential washer, dryer, and dishwasher repairs, handling both routine maintenance and unexpected breakdowns for homeowners throughout Middle Tennessee. Operating from Nashville, the business dispatches single-technician service calls, allowing for personalized attention on every job.
What distinguishes Premier Appliance Services is the consistent communication praised across reviewer feedback. Multiple customers note receiving text updates when technicians are en route, along with proactive calls when parts require ordering. Owner-operator Dan Watts handles service calls personally, which reviewers say creates accountability rarely seen in larger franchise operations. The business returns for follow-up visits when part availability requires a second trip, absorbing the scheduling coordination rather than passing that burden to customers.
Reviewers share specific scenarios demonstrating the company's approach. One customer describes Dan arriving within the same week of her initial call during a period when her dishwasher and washing machine both failed. Another mentions Dan resolving a repair that required a special-order component, with the team calling to confirm the part arrived before scheduling the return visit. Five-star reviewers consistently reference Dan by name, with several noting they have retained his number for all future appliance needs.
What Customers Say
Seven of eight reviewed customers awarded five stars, praising owner-operator Dan Watts by name for personal follow-through and clear communication. Single one-star review cites warranty work delays as the primary concern, contrasting with positive reviewers who mention same-week response and detailed explanations of each repair step.
Services
Washer Repair & Maintenance
Diagnosis and fix for washing machine drainage, spin cycle, and mechanical failures. Reviewers detail both front-load and top-load washer repairs.
Dryer Repair & Vent Cleaning
Thermal fuse replacement, heating element repair, and lint buildup clearing. Angela Lovell-Dexter's review confirms a successful dryer fix.
Dishwasher Repair
Pump motor issues, drainage problems, and spray arm calibration. Pamela Lee's review specifically mentions dishwasher restoration.
Second-Visit Part Installation
Special-order component procurement and follow-up installation when initial call reveals needed parts not stocked.
Diagnostic Consultation
On-site problem identification with detailed explanation of repair options and cost breakdown before work begins.