Powell Valley Electric Cooperative
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About Powell Valley Electric Cooperative
Powell Valley Electric Cooperative serves as a consumer-owned utility powering more than 35,000 accounts across northeast Tennessee and southwest Virginia. Based in New Tazewell, TN, the cooperative maintains over 3,750 miles of distribution line spanning multiple communities. With 59 customer reviews on record, the utility holds a 3.3-star average rating, placing it among the regional electric providers serving Claiborne County and surrounding areas. The cooperative operates three local offices, including locations in Sneedville, TN and Jonesville, VA, managing infrastructure that extends into rural portions of both states.
What distinguishes Powell Valley from investor-owned utilities is its cooperative structure, meaning members participate in governance while the organization prioritizes local community investment over profit maximization. The utility offers fiber internet service branded as PVECFiber, expanding beyond traditional electric delivery into telecommunications for residential and commercial members. Their operations coordinate with the Tennessee Valley Authority for power procurement, and the cooperative maintains active right-of-way maintenance programs ensuring system reliability. A levelized billing option helps residential members manage seasonal electricity costs, particularly valuable during humidity-heavy summers typical of the region.
Customer reviews highlight specific technicians who responded to emergencies, including a reviewer who called at 3am reporting an outage and received arrival in under 30 minutes despite challenging rural road conditions. A technician identified as Nathan was specifically mentioned for rapid response and thorough repairs during that late-night encounter. Another reviewer described how Powell Valley restored service within hours after a large tree damaged both power and fiber lines, noting the crew worked continuously until restoration was complete. These accounts reflect responsive field operations that some patrons credit to dedicated local linemen navigating rural terrain daily.
What Customers Say
Three negative reviews cite billing communication failures and perceived staff rudeness, while two five-star reviews specifically praise technician responsiveness and persistence until resolution. Positive reviewers mention specific employees by name, with one identifying Nathan as arriving within 30 minutes at 3am despite rural road challenges.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | Closed |
Services
Electric Distribution Service
Delivering power to over 35,000 consumer-members across 3,750 miles of line in northeast Tennessee and southwest Virginia.
Outage Response & Emergency Repairs
24-hour dispatch for storm damage and system failures, with field crews navigating rural terrain to restore service.
PVECFiber Internet
Fiber broadband internet offering residential and commercial connectivity, positioned as faster and more reliable than alternative providers.
New Service Connection
Connecting new accounts, including service transfers for members moving within the service territory.
Service Disconnection
Scheduled disconnection for members ending occupancy, coordinated with move-out timing.
Levelized Billing Program
Equal monthly payment option smoothing seasonal cost variations for residential budget planning.