Big Country Restaurant Refrigeration

Big Country Restaurant Refrigeration has maintained a presence in Abilene since 1984, operating from 1349 Tracy Lynn Drive. The company, owned by David and Kay Cramer, opened a second service location in San Angelo in 1996. With a 2.3-star rating across 6 customer reviews, the company focuses on commercial cooking equipment, refrigeration systems, and ice machines serving restaurants, hospitals, and schools throughout the West Texas region including Abilene and San Angelo.

The company emphasizes factory authorization across most major commercial brands, maintaining an extensive parts warehouse for quick repairs. Their technicians are on call around the clock for emergency service, which distinguishes them for establishments that cannot afford equipment downtime. The Cramer family has built the business on a model of factory-certified repairs rather than new equipment sales, positioning the company as a repair-focused operation serving commercial clients who need equipment restored rather than replaced. Their stated commitment centers on maintaining equipment efficiency for businesses where every hour of downtime affects operations.

Customer experiences reveal recurring concerns about pricing transparency and new customer access. Multiple reviewers describe being quoted wait times extending a month or more, while others note charges for drive time at $110 per hour that were not disclosed upfront. One reviewer cited a $250 charge for a 10-minute ice machine inspection, while another mentioned a fuel surcharge added to the final bill without prior disclosure. Positive feedback centers on the competency of their technicians when service is performed, though accessing that service remains a pain point for prospective clients.