Ben Maines Air Conditioning, Inc.
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About Ben Maines Air Conditioning, Inc.
Ben Maines Air Conditioning, Inc. delivers 24/7 heating and cooling services to Longview, Texas, and surrounding East Texas communities. The company holds a 4.9-star rating across 565 customer reviews, reflecting consistent service quality in a region where summer temperatures regularly push air conditioning systems to their limits. Their service fleet responds to residential and light commercial calls throughout the area, providing repairs, installations, and preventive maintenance for all major HVAC equipment categories.
The company operates as a Lennox dealer, offering factory-authorized equipment and warranty support for that brand's full product line. Their 24/7 emergency availability means homeowners can request same-day service regardless of when a system fails. Financing options allow customers to manage larger equipment purchases without upfront capital, while their service agreements provide scheduled maintenance visits designed to extend system lifespan and catch developing problems before they become emergencies.
Customer reviews identify specific technicians who have earned praise for their communication and craftsmanship. Luke received recognition for a detailed system checkup where he explained findings throughout the visit. Bryan Decker was described as professional from start to finish on an AC repair, clearly explaining options and arriving on time. One reviewer noted the team completed a mini-split installation without leaving any mess behind, a detail that speaks to their worksite housekeeping standards.
What Customers Say
All twelve reviewers awarding 5 stars describe specific positive outcomes: eight mention same-day or emergency availability, four name individual technicians by name, and two specifically note the team left worksites clean. The recurring themes across reviews are courteous home entry procedures, upfront pricing communication, and on-time arrivals.
Working Hours
| Sunday | Open 24 hours |
| MondayToday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Heating System Repair & Maintenance
Furnace and heat pump diagnostics, repairs, and tune-ups to restore and maintain heating performance during East Texas winters.
Air Conditioning Installation
New AC system installations including conventional central air and mini-split configurations for various home layouts.
AC Repair & Maintenance
Cooling system diagnostics, refrigerant service, and preventive maintenance to extend equipment lifespan.
Heat Pump Services
Installation, repair, and maintenance for heat pump systems providing both heating and cooling from single equipment.
Indoor Air Quality Solutions
Air filtration, ventilation, humidifiers, and dehumidifiers to address IAQ concerns including Lennox Healthy Climate products.
Duct Cleaning
Ductwork cleaning services to improve airflow and reduce particulate buildup in existing systems.
Commercial HVAC & Refrigeration
Commercial heating, cooling, and refrigeration installation and service for business facilities.
Home Energy Audits
Energy assessment services to identify efficiency opportunities and qualify for utility rebate programs.