Ice Pro, LLC

Ice Pro, LLC operates as a specialized contractor serving San Antonio and surrounding Texas communities, focusing exclusively on ice machine and HVAC/R systems rather than traditional residential air conditioning. Founded and locally owned, the company provides equipment sales, repairs, preventive maintenance, and flexible leasing arrangements for commercial and business clients. Their primary contact line reaches (830) 369-2944, with additional direct lines for text and voice communication.

What distinguishes Ice Pro from conventional HVAC companies is their proprietary digital tracking platform, a custom-built system that maintains detailed records of every repair, maintenance visit, and equipment history. This internal technology allows service coordinators to reference real-time data when technicians arrive at job sites, reducing diagnostic time and improving first-visit resolution rates. The company offers both new equipment sales and lease options, positioning themselves as a turnkey provider for businesses needing ice production or refrigeration infrastructure without large upfront capital investment.

The service team operates through coordinated communication across multiple staff members including Doug, Val, and Savannah, who manage customer inquiries and scheduling. Typical service scenarios include equipment failures requiring same-day diagnosis, preventive maintenance agreements designed to minimize unexpected downtime, and lease customers needing periodic service checks. The company emphasizes responsive communication as part of their service model, with multiple email contact options for different departments.