New Braunfels Heating and Cooling

New Braunfels Heating and Cooling operates as an HVAC contractor serving San Antonio and New Braunfels, Texas. The business holds a 5-star rating compiled from 85 customer reviews, establishing it as a consistently high-performing contractor in the region. Frankie Viz described the company as a fantastic family-owned business that recently installed a new air conditioning unit, noting the team was responsive, professional, and genuinely cared about their needs. The company guided them through the selection process, providing valuable insights that helped them make an informed decision about their new system.

The installation process unfolded seamlessly with the crew arriving on time, working efficiently, and leaving the space clean afterward. Technicians answered all questions with patience, and the new AC unit has been running perfectly through the hottest Texas days. This level of attention to customer education and post-installation follow-through appears to be a deliberate practice rather than an exception, as reflected in the review patterns.

Customer stories reveal specific scenarios the team has handled. Sophia Skapura described a situation where her AC failed for the third time that year, and after a frustrating experience with a home warranty contractor who provided no real explanation and left without fixing the issue, she called New Braunfels Heating and Cooling. Within 20 minutes, Eddie Sr. arrived with the office manager, thoroughly inspected the system, and clearly explained what they found including mildew buildup, a rusted and cracked drain pan that could have caused serious ceiling damage, and frozen evaporator coils with major leaks. Within 48 hours, the full crew had everything completely fixed. The team was efficient, respectful, and transparent every step of the way.