New Braunfels Heating and Cooling is a family-owned HVAC company serving Comal, Guadalupe, Hays, and Bexar counties — a service area that spans New Braunfels, San Antonio, and surrounding communities. The company has been in operation since 1992, giving them over 30 years of experience in Central Texas residential HVAC. With a perfect 5.0-star rating across 83 reviews, the company maintains one of the strongest review profiles in the region.

The company's service model is built around accessibility and transparency. Free same-day estimates are standard. Insurance paperwork is handled on behalf of customers. Warranty registration assistance is included. This administrative support — going beyond the technical work — reduces friction for homeowners who need to navigate claims or warranty processes on top of dealing with a failed system.

Service coverage spans the full residential HVAC spectrum: heating and AC system installation, repair, maintenance, and replacements. A $99 preventative maintenance service is offered as a lower-cost entry point for homeowners who want regular upkeep without a full annual contract. A 90-day labor warranty covers all repair work, and a 3-year labor warranty applies to equipment replacements — the latter being significantly above market standard.

Community hero discounts are meaningful: 15% off for teachers, first responders, and military personnel. 24/7 emergency service is available. The company also matches competitors' rates on new system installations.

Owner Eddie is the constant presence in customer reviews. Reviewers call him out by name for personal responsiveness — bringing a portable unit to an elderly parent's home during a summer AC failure, calling back quickly, and shooting straight on pricing without the upsell pressure that larger HVAC companies are often criticized for.