Campbell Appliance Heating & Air Inc.

Campbell Appliance Heating and Air Inc. has built a solid reputation in Waco, Texas, delivering heating and cooling solutions for over four decades. With 1,060 reviews averaging 4.2 stars, the company operates around the clock, seven days a week, including holidays. Karen Eggers, a customer of 40 years, praised the team for their honesty and reliability, noting that technician Thomas arrived on time and quickly diagnosed her refrigerator and stove issues. Serving Waco and surrounding Central Texas communities, the family-run shop handles everything from routine AC maintenance to emergency appliance breakdowns.

Because the company website was unavailable at the time of review, specific brand partnerships, rebate programs, or warranty details could not be confirmed. The review sample shows that same-day appointments are available, with at least one reviewer noting text message updates that kept her informed throughout the service visit. A few customers reported communication challenges, including difficulty reaching the office by phone and delayed follow-up on ordered parts.

Stephanie booked an appointment on a Saturday and received a same-day visit with repair completed in under 15 minutes. Technician Thomas earned high praise from Karen Eggers for arriving on schedule and demonstrating clear knowledge of the work required. However, two reviewers described frustrating experiences: Peggy Wells paid $200 upfront for a dryer part that never arrived, and Aleyda Rodriguez reported a tech left plastic debris in her stove, creating a potential fire hazard. These contrasting accounts suggest that while skilled technicians exist on staff, customer experience can vary significantly depending on the job and assigned technician.