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Claim This BusinessCarrier Enterprise operates as an air conditioning system supplier in Waco, Texas, holding a 3.0-star rating derived from 10 customer reviews. The business serves residential and commercial clients across the Greater Waco area, including surrounding communities such as Hewitt and Woodway. Located in central Texas where summer temperatures routinely exceed 100 F, the company addresses critical cooling needs for homeowners whose AC systems fail during extreme heat events.
The company specializes as a Carrier dealer, offering equipment procurement and parts distribution for heating and cooling systems. Customer experiences reveal inconsistencies in service delivery, with some clients reporting delays in obtaining correct components and challenges with communication channels. Several reviewers note difficulties reaching staff by phone after initial service interactions.
Named technicians Tim and Josh receive positive mentions from satisfied customers, with one reviewer describing them as "awesome." Randall Smith reports a warranty claim for a blower motor was processed in under five minutes with no complications. However, multiple negative reviews cite incorrect parts being shipped, refund processing delays, and unresponsive phone lines after initial contact attempts.
Of 7 reviews, 3 award 5 stars citing quick warranty service and positive staff interactions, while 4 give 1 star citing wrong parts shipped, refund issues, and poor communication. 2 of 7 mention specific staff members Tim, Josh, and the parts manager by name.
| Sunday | Closed |
| Monday | 7:30 AM–4 PM |
| Tuesday | 7:30 AM–4 PM |
| Wednesday | 7:30 AM–4 PM |
| ThursdayToday | 7:30 AM–4 PM |
| Friday | 7:30 AM–4 PM |
| Saturday | Closed |
Supply of Carrier brand cooling equipment for residential and commercial applications.
Procurement and sale of replacement components including compressors, motors, and related heating and cooling system parts.
Handling of manufacturer warranty claims for defective components including motors, compressors, and blower assemblies.
Assistance with equipment selection and guidance for professional installation of purchased systems.
Limited phone consultation available, though free support may depend on purchase history with the dealer.