Johnstone Supply

Johnstone Supply operates as an HVAC equipment wholesaler in Orem, Utah, serving licensed contractors throughout the Utah County region. With 21 verified customer reviews yielding a 2.8-star average rating, this location functions as a trade-only distribution center rather than a retail outlet for homeowners. The store maintains standard business hours from 7 AM to 5 PM Monday through Friday, closing on weekends. Multiple reviewers confirm the business serves contractors in surrounding communities including Provo, Utah County, and nearby Wasatch Front areas, providing parts, equipment, and supply-chain support to professional installation and service technicians.

The Orem Johnstone Supply location offers an extensive inventory of commercial and residential HVAC equipment including single-packaged units, split systems, mini-split systems, variable capacity systems, gas and oil furnaces, air handlers, and evaporator coils. As a wholesale distributor, the company provides equipment options, extended warranties, and eCommerce solutions specifically designed for contractor accounts. The business offers cross-reference search capabilities and maintains contractor tools for account holders. Customers with established contractor accounts can access store promotions and will-call pickup services, while the company does not sell directly to the general public regardless of product availability.

Contractor reviewers highlight specific staff members who deliver consistent positive experiences. Roland Merrill describes receiving first-class service with timely assistance and great customer support, specifically recommending requests for Antonio at the Orem location. However, not all interactions prove satisfactory, with Zach Jones documenting a frustrating will-call pickup experience involving staff member Gerald H., describing an unsatisfactory attitude during merchandise collection. Several homeowners who attempted purchases without contractor accounts report being turned away, with some encountering dismissive responses when inquiring about retail access, reflecting the trade-only business model that defines this wholesaler.