Chesapeake Heating & Cooling

Chesapeake Heating & Cooling operates as a heating contractor serving homeowners throughout Chesapeake, Virginia, and surrounding communities. The company maintains standard weekday hours from 8 AM to 8 PM, with weekend availability from 9 AM to 5 PM. Based on 26 customer reviews, the business holds a rating of 2.6 stars, indicating significant challenges in customer satisfaction that prospective clients should carefully evaluate before contacting the company.

The contractor primarily serves customers through home warranty programs, handling service calls assigned by warranty providers. This business model means many homeowners encounter Chesapeake Heating & Cooling when their home warranty company dispatches them for HVAC repairs or replacements. The company accepts warranty-directed service work, though reviews consistently note communication gaps between the office, technicians, and warranty administrators.

Multiple review accounts describe specific service failures. Jesse Braade reported an installation where the technician omitted a critical component, resulting in immediate equipment failure and subsequent roof damage from a refrigerant line leak. Brian Wolfe described a visit where the technician examined the unit for only five minutes before declaring no problem existed, despite the homeowner having scheduled the call for intermittent functionality issues. Tim Riggs documented a five-day delay in receiving a callback to schedule repairs, with office staff unable to provide service timeline information.