Custom Aire Heating and Cooling, Inc.

Custom Aire Heating and Cooling, Inc. operates as an HVAC contractor serving Colonial Heights, Virginia, and surrounding communities. The company maintains a 4.1-star rating derived from 19 customer reviews, reflecting generally positive homeowner experiences. Service hours extend from 7 AM to 3 PM on weekdays, accommodating standard scheduling needs for residential heating and cooling maintenance.

Customer feedback highlights notably responsive service and technician professionalism. Multiple reviewers emphasize same-day appointment availability even during peak summer demand. Reviews consistently note that service technicians take time to explain diagnosed issues and provide practical maintenance guidance, distinguishing their approach from typical service calls.

Named technicians appear throughout positive reviews. Crystal Varner describes scheduling accommodations after a weekend heat wave, with office staff member Tina rearranging the calendar to enable same-day service, while technician Chris arrived and diagnosed her AC failure within minutes. Vera Milton recounts a 10 PM emergency call receiving next-morning response and a completed repair within 30 minutes. A senior technician serving Vincent Randall reportedly answered all questions and offered preventive maintenance tips.