Starnes Mechanical

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Claim This BusinessAbout Starnes Mechanical
Starnes Mechanical operates as an HVAC contractor serving Newport News and surrounding communities with a 4.5-star average rating drawn from 37 customer reviews. The business maintains round-the-clock availability seven days a week, enabling same-day emergency response for heating and cooling crises. Multiple reviewers specifically mention the company's reach extending beyond Newport News to neighboring cities, establishing them as a regional comfort provider. With nearly four decades of combined aggregate review depth, the company has developed relationships spanning seasonal maintenance contracts with Loretta Murray's household and rapid-response engagements for homeowners facing sudden system failures.
This contractor differentiates itself through direct owner involvement on service calls, a detail several reviewers highlight as uncommon in the trade. Paul Starnes personally inspects challenging installations, assessing irregular setups before presenting replacement options, which readers note eliminates the need for secondary opinions. The team combines installation expertise with transparency around pricing, earning mentions of affordability alongside quality craftsmanship. Service offerings span new system installation, emergency repair, and seasonal maintenance designed to extend equipment lifespan and reduce operational costs.
Customer narratives reveal specific service scenarios worth noting. Wesley McCac described a same-weekend replacement after an owner-conducted inspection revealed an unconventional air handler configuration. Brandon May credited the team with arriving on short notice to resolve a abandoned DIY mini-split project. Conversely, Shannon Reyna documented a prolonged warranty dispute involving a malfunctioning new installation that ultimately required third-party intervention. These accounts illustrate the range of outcomes possible when engaging this contractor.
What Customers Say
Three of five detailed reviewers explicitly reference same-day or short-notice response, contrasting with one account of delayed warranty service. Positive reviews cite affordability and diagnostic skill; negative reviews focus on equipment reliability post-installation and pricing concerns.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| TuesdayToday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
HVAC System Installation
Completenew-unit installation for residential properties, including heat pump and central air configurations.
Emergency Repair Services
Same-day response for heating and cooling system failures, available seven days a week.
Seasonal Maintenance
Preventive tune-ups designed to extend equipment lifespan and optimize energy efficiency.
System Inspection & Diagnosis
Comprehensive assessments of existing setups before replacement recommendations.
Mini-Split Installation
Specialized installation for mini-split systems, including projects in detached structures like sheds.