Benson HVAC & Refrigeration

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About Benson HVAC & Refrigeration
Benson HVAC & Refrigeration operates as an air conditioning contractor serving Portsmouth and surrounding Virginia communities. The business maintains a 4.7-star rating compiled from 24 customer reviews, reflecting consistent service quality acknowledged by local homeowners. Mic McGuire notes the team conducted a heating system inspection for rental properties without attempting unnecessary upsells, describing the interaction as friendly and accommodating. Kenneth Giovannie recounts how the contractor resolved an urgent issue at Bee Real Event Space on December 28th, fixing the problem on the same day during a critical booking window.
Available review content provides limited visibility into the full scope of this contractor's service offerings, equipment certifications, or brand partnerships. Both positive and critical reviews reference Charles Benson, with the owner mentioned by name in customer feedback. Several reviewers describe the business operating under the name Benson Refrigeration alongside Benson HVAC & Refrigeration, suggesting dual branding or a connected entity serving related markets.
Multiple reviewers share specific service scenarios demonstrating responsive capability. Ina Rivers describes an electrician HVAC team arriving on time to diagnose a breaker tripping issue caused by her iron, explaining the problem thoroughly and resolving it promptly during the same visit. Kenneth Giovanie required same-day emergency service for an event venue and received on-site diagnosis and repair. Stormey Cavezza highlights new HVAC installation and ongoing maintenance performed by Mr. Benson, characterizing the work as professional, honest, andkind. These accounts collectively portray a contractor capable of handling time-sensitive residential service calls alongside larger commercial projects.
What Customers Say
Twenty of 24 reviewers award five stars, with the four-star average reflecting strong satisfaction across heating inspections, electrical diagnostics, same-day repairs, and new installations. Three of five sampled reviewers explicitly mention same-day or next-day response capability, while the sole critical review raises objection to a $450 quoted survey fee rather than service quality.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 10 AM–12 PM |
Services
Heating System Inspection & Verification
Inspection and safety verification for existing heating units, suitable for landlords verifying rental property compliance.
AC Repair & Troubleshooting
Diagnostic services for cooling system failures, including same-day repair availability for urgent situations.
Electrical Diagnostic & Repair
Assessment and resolution of electrical issues affecting HVAC operation, such as breaker-tripping problems.
HVAC Installation
Installation of new HVAC units including both cooling and heating system setup.
Preventive Maintenance
Ongoing maintenance services for installed HVAC systems to ensure continued operation.