Charter Oak Apartments
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About Charter Oak Apartments
Charter Oak Apartments offers residential living in Reston, Virginia, with a rating of 3.0 stars across 165 reviews. The property is located in the greater Reston area and provides housing options for residents seeking apartments in this northern Virginia community. The leasing office maintains weekday and Saturday hours, with reduced hours on Wednesday and Sunday closure.
The apartment complex features standard amenities including floor plans, photos, and virtual tour options for prospective residents. Management provides online tools for both resident login and applicant processes, facilitating the rental application workflow. The property is situated in Reston with access to nearby conveniences.
Reviews highlight varied resident experiences. One reviewer described a positive interaction with a staff member who demonstrated transparency and followed through on commitments. Another resident noted management was helpful with good attitudes during the move-in process. However, some reviewers cited operational issues including key access problems, heating and cooling timing concerns, and maintenance delays.
What Customers Say
Of 165 reviews, the rating splits show mixed sentiment: 5-star reviews praise staff professionalism and responsiveness, while 1-star reviews cite key access problems and maintenance delays. Positive reviewers mention helpful management attitudes, while negative reviewers flag heating/cooling issues and older window fixtures.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–5:30 PM |
| Tuesday | 9 AM–5:30 PM |
| Wednesday | 11 AM–5:30 PM |
| Thursday | 9 AM–5:30 PM |
| Friday | 9 AM–5:30 PM |
| Saturday | 9 AM–5:30 PM |
Services
Residential Leasing
Apartment rental services including application processing, lease signing, and move-in coordination.
Virtual Tours
Self-guided virtual tours and scheduled guided property tours for prospective residents.
Online Resident Portal
Tenant login access for rent payments, maintenance requests, and community communications.
Amenity Access
Community features and facilities available to residents as listed in property amenities.
Floor Plan Options
Multiple floor plan configurations and unit layouts for prospective tenants.
Move-In Coordination
Staff assistance with apartment selection and move-in logistics.
Maintenance Requests
Work order submission and response for unit repair and property maintenance.