Haven Reston

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About Haven Reston
Haven Reston operates as an apartment community in Reston, Virginia, earning a 3.7-star rating across 240 customer reviews. The property serves residents seeking rental housing in the Reston area and surrounding Fairfax County neighborhoods. With office hours spanning Monday through Saturday from early morning into the evening and Sunday availability until 5 PM, the leasing team accommodates prospective tenants navigating the competitive Northern Virginia rental market.
The community markets itself through an interactive website featuring virtual tours, detailed floor plans, and a streamlined scheduling system for apartment viewings. Prospective residents can access financial qualification information directly online, reflecting a modern approach to the rental application process. The property maintains an online resident portal supporting current tenants with login capabilities.
Customer feedback reveals mixed experiences. One reviewer, Dawn Gonzalez, praised leasing agent Racquel for guiding her through a smooth move-in process and highlighted the welcoming atmosphere among residents. However, another reviewer, Roda Hassan, documented serious concerns including pest infestations, unresolved neighbor disputes requiring police involvement, and ongoing safety issues that persisted despite multiple complaints to management.
What Customers Say
Positive reviews praise specific staff members like Racquel for responsiveness and organization, while negative reviews cite persistent pest problems and neighbor conflicts that management failed to resolve adequately.
Working Hours
| SundayToday | 11 AM–5 PM |
| Monday | 7:30 AM–5:30 PM |
| Tuesday | 8:30 AM–5:30 PM |
| Wednesday | 8:30 AM–5:30 PM |
| Thursday | 8:30 AM–5:30 PM |
| Friday | 8:30 AM–5:30 PM |
| Saturday | 8:30 AM–5:30 PM |
Services
Apartment Leasing
Guided tours and application processing for available units in the Reston property.
Virtual Tours
Interactive online walkthroughs of floor plans and available apartments.
Resident Portal
Online access for current tenants to manage accounts and communicate with management.
Tour Scheduling
Online system to book apartment viewings at available times.
Income Verification
Financial qualification review for prospective residents.
Maintenance Requests
Work order submission for unit repairs and pest control services.