A-Mass Inc

A-Mass Inc operates as a plumbing contractor serving residents throughout Richmond, Virginia. With a rating of 4.0 stars derived from 44 customer reviews, the company has established a local presence handling common household plumbing needs including pipe repairs, toilet servicing, and drain cleaning. The business maintains a phone line at (804) 564-8920 for residents seeking plumbing assistance within the Richmond metro area.

Multiple reviewers acknowledge technician James as the primary service provider, with opinions split on his approach. Kevin Collette, a fellow industry professional, describes James as knowledgeable and courteous with extensive background in plumbing and HVAC. Jesse Jordan commendably notes James kept him informed throughout the repair process and performed thorough cleanup work. However, Elizabeth Carrillo Figueroa reports a significantly different experience, stating a job expected to take one to two days extended to twelve days with incomplete results and misdiagnoses. Cedric M offers an unreserved negative assessment, labeling the company unprofessional and unreliable.

Customer stories reveal divergent service outcomes. Jesse Jordan describes a scenario where the technician handled an AC repair beyond standard plumbing scope, ensuring thorough documentation of the work. Farrah Brinson reports positive resolution of outdoor pipe issues and a toilet repair, characterizing the company as professional and reasonably priced, granting an A+ rating. In contrast, Elizabeth Carrillo Figueroa details an extended timeline and diagnostic challenges that left work unfinished, illustrating the importance of clear project expectations before service begins.