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Claim Your Free PageAbout A-Mass Inc
A-Mass Inc operates as a plumbing contractor serving residents throughout Richmond, Virginia. With a rating of 4.0 stars derived from 44 customer reviews, the company has established a local presence handling common household plumbing needs including pipe repairs, toilet servicing, and drain cleaning. The business maintains a phone line at (804) 564-8920 for residents seeking plumbing assistance within the Richmond metro area.
Multiple reviewers acknowledge technician James as the primary service provider, with opinions split on his approach. Kevin Collette, a fellow industry professional, describes James as knowledgeable and courteous with extensive background in plumbing and HVAC. Jesse Jordan commendably notes James kept him informed throughout the repair process and performed thorough cleanup work. However, Elizabeth Carrillo Figueroa reports a significantly different experience, stating a job expected to take one to two days extended to twelve days with incomplete results and misdiagnoses. Cedric M offers an unreserved negative assessment, labeling the company unprofessional and unreliable.
Customer stories reveal divergent service outcomes. Jesse Jordan describes a scenario where the technician handled an AC repair beyond standard plumbing scope, ensuring thorough documentation of the work. Farrah Brinson reports positive resolution of outdoor pipe issues and a toilet repair, characterizing the company as professional and reasonably priced, granting an A+ rating. In contrast, Elizabeth Carrillo Figueroa details an extended timeline and diagnostic challenges that left work unfinished, illustrating the importance of clear project expectations before service begins.
What Customers Say
Mixed sentiments emerge across the 44 reviews, with three five-star reviews praising technician knowledge, communication, and thoroughness, while two one-star reviews cite extended timelines and misdiagnoses. No reviewers mention emergency availability or specific service guarantees.
Services
Pipe Repair & Replacement
Diagnosing and fixing leaking, burst, or corroded pipes in walls, floors, and exterior lines.
Toilet Installation & Repair
Complete toilet replacement, flapper valve repairs, and addressing running or clogging issues.
Outdoor Plumbing
Service and repair of exterior hose bibs, sprinkler connections, and underground supply lines.
Drain Cleaning
Clearing sink, shower, and floor drains using mechanical augers and hydro-jetting techniques.
Emergency Leak Response
Addressing acute water leaks and burst pipes requiring immediate containment and repair.
Fixture Upgrades
Faucet, showerhead, and garbage disposal installation with existing infrastructure compatibility checks.