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Claim This BusinessAbout AAR-Services
AAR-Services operates in Ruther Glen, Virginia, serving residential and commercial clients throughout the greater Richmond metro area, including the Lake Caroline community. The business holds a 3.9-star rating compiled from 58 customer reviews, positioning it among mid-tier appliance repair providers in Central Virginia. With operating hours from 8:00 AM to 7:00 PM Monday through Saturday and emergency weekend service availability, they present themselves as a flexible option for homeowners facing unexpected appliance failures.
What distinguishes AAR-Services from standard HVAC contractors is their focus on appliance repair rather than heating and cooling system installation. Their website identifies them as an authorized service center handling both warranty and out-of-warranty repairs, suggesting dealer-level relationships with appliance manufacturers. The tagline "Best & Fast" anchors their service promise, while the "quick response" messaging implies priority scheduling for urgent calls. This positioning fills a specific niche in markets where large HVAC companies prioritize new system sales over repair calls.
Thomas Kelly, a reviewer from Lake Caroline, described a positive experience with refrigerator and hot water heater repairs, noting that the technician took time to explain identified issues and offered clear, fair pricing. However, other customers recount markedly different experiences. Yolanda Barnhill documented a week-long repair saga involving multiple visits, a technician who admitted to not understanding compressor error codes, and a $219 expenditure resulting in an still-inoperative refrigerator. Pinkoo Pinkoo described a four-week waiting period followed by a no-show appointment and promises of ordered parts that never arrived.
What Customers Say
Of four detailed reviews sampled, three report negative experiences citing diagnostic incompetence, broken promises about parts and appointments, and failure to resolve the original problem. Positive feedback centers on transparent pricing and explanatory communication during successful repairs. The contrast between resolved and unresolved cases suggests uneven technician execution depending on complaint complexity.
Services
Appliance Repair
In-warranty and out-of-warranty fixes for refrigerators, dishwashers, and other household appliances.
Appliance Installation
Professional setup of new dishwashers and other freestanding appliances for residential and commercial properties.
Maintenance Services
Scheduled servicing to extend appliance lifespan and prevent unexpected failures.
Emergency Repairs
Same-day and weekend service for urgent appliance breakdowns impacting daily operations.
Commercial Appliance Service
Installation and repair support for business-grade equipment beyond residential offerings.