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Claim This BusinessChase Inc. Heating, Air, and Plumbing has served the Richmond metro area for more than two decades, building a presence anchored by round-the-clock availability and a reputation reflected in 97 customer reviews averaging 4.6 stars. The company holds a Virginia contractor license and operates from its Richmond base, extending service throughout Henrico County and the surrounding Central Virginia communities. Homeowners searching for established local HVAC support will find a team that has maintained continuous operations across the region, with a front desk that accommodates scheduling around work commitments.
While specific brand partnerships and specialty equipment offerings remain outside publicly available documentation, reviewers consistently highlight the company's approach to warranty coverage and diagnostic care. Multiple customers note that technicians address issues thoroughly and stand behind work performed. The mixed feedback around pricing, particularly in James Schmitt's account of a $2000+ estimate versus a competitor's $644 resolution, suggests cost transparency varies by job scope and may warrant detailed discussion before service begins. Stacey Myers' recommendation of regular maintenance as a cost-saving strategy reflects a service philosophy focused on preventive care.
Customer experiences reveal named team members making meaningful differences in stressful situations. Jeremy arrived at Tee Cee's home during mid-summer crisis and restored cooling when another company's $10k repair estimate loomed, while Richard supported follow-up communication afterward. Technician Paul received mention from Jade R for helpfulness during a maintenance visit, though the resulting fan-speed adjustment created heating inefficiencies that required further attention. These accounts illustrate how technical decisions directly impact home comfort and underscore the value of clear communication about equipment adjustments.
Four reviewers specifically name individual technicians, with Jeremy and Richard earning commendation for crisis response during summer heat emergencies. Three customers reference pricing concerns: one negative review cites high estimates while a positive review acknowledges maintenance affordability. Positive reviews consistently praise the front desk's scheduling flexibility, while mixed reviews indicate cost transparency varies by service type.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Complete system installation for new construction and existing home upgrades, with warranty coverage support.
Cooling system diagnostics, tune-ups, and emergency repair, including same-day service options.
Furnace and heat pump service, with troubleshooting for heating inefficiencies and equipment adjustments.
Fixture repairs and pipe work, addressing leaks, clogs, and basic plumbing issues.
Round-the-clock availability for urgent HVAC and plumbing calls, weekends included.
Comprehensive system evaluations to identify issues and recommend solutions.
Preventive maintenance programs designed to extend equipment lifespan and reduce long-term costs.