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About D L Jones Plumbing Inc
D L Jones Plumbing Inc operates as a licensed plumbing contractor serving the Richmond metropolitan area with a consistent 4.8-star rating across 50 customer reviews. Homeowners throughout the region rely on this team for both routine maintenance and complex repairs, with a particular strength in diagnostic problem-solving for issues that stump other contractors. The company maintains a focus on residential service calls, handling everything from fixture replacements to whole-home gas line work.
Several recent reviews point to a distinguishing trait: the ability to diagnose and resolve problems that fellow contractors misdiagnosed or abandoned. Brian Palmer's experience with a commercial tankless water heater highlights this competence, noting that two previous companies lacked the expertise to address the issue. Tyler Molen's review mentions a sub-hour resolution for a garbage disposal replacement, while Jennifer Dodd specifically praises fair pricing on gas line work as a contrasting factor to competitor quotes that struck her as excessive.
Laura Tate's review provides a concrete timeline of responsiveness: a same-morning callback, same-day appointment scheduling, and on-time arrival. Harlan Stilwell's feedback emphasizes speed and quality exceeding expectations, though he clarifies he's unrelated to the company. A single three-star review documents a toilet flange problem that reappeared after initial repair, with subsequent attempts to resolve it complicated by scheduling delays.
What Customers Say
Four of six detailed reviews praise fast response times and same-day or next-day service. Positive reviews consistently highlight fair pricing and diagnostic accuracy, particularly for complex issues like tankless water heaters and gas lines. The sole mixed review documents a material defect in a previously installed part rather than a service failure.
Services
Gas Line Installation & Connection
Running and connecting gas lines for new appliances including furnaces and water heaters.
Garbage Disposal Repair & Replacement
Diagnosis and replacement of faulty disposals, with rapid turnaround on service calls.
Water Heater Service
Repair of tankless and traditional water heaters, including commercial units.
Toilet Repair & Replacement
Fixture repair, flange installation, and full toilet replacement when needed.
General Plumbing Diagnostics
Problem identification for complex issues other contractors cannot resolve.