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About Hurt Heating and Air
Hurt Heating and Air has earned a 4.6-star rating across 75 customer reviews in Richmond, Virginia. The contractor serves the greater Richmond metro area and surrounding communities throughout Henrico, Chesterfield, and the surrounding counties. While the company maintains an online presence, specific details about licensing, years in operation, or the founding year are not publicly documented.
The contractor handles residential heating and cooling needs including system replacements, repairs, and preventive maintenance. Customer feedback highlights experience with furnace upgrades, including a noted 33-year-old system replacement completed efficiently. The company also offers generator installation and custom ductwork services. Without documented brand partnerships or manufacturer certifications visible in available materials, the business differentiates primarily through documented customer service practices and turnaround responsiveness.
Customer narratives from reviews reveal specific scenarios worth noting. One homeowner described a same-day service call during a heating emergency, with a technician arriving within hours to replace a failing motor. Another reviewer detailed generator installation and ductwork services, calling the team dependable enough to recommend to family. A third customer highlighted a Sunday appointment request that received response within minutes. While one reviewer cited documentation delays and communication gaps as concerns, multiple five-star reviews emphasize the technician's product knowledge, transparent consultations, and jobs completed within promised timeframes.
What Customers Say
Five-star reviews frequently mention rapid same-day service, transparent consultations where the technician caught details competitors missed, and jobs finishing within estimated timeframes. Of six examined reviews, four highlight specific positive experiences with either the owner or lead technicians demonstrating product knowledge that influenced purchasing decisions. The single two-star review documents documentation and communication concerns rather than technical competency issues.
Services
Heating System Repair & Replacement
Diagnosis and repair of heating systems including furnace replacement for older units, completed within stated timeframes.
Air Conditioning Service
AC repair, maintenance, and replacement for residential cooling needs throughout the Richmond metro.
Generator Installation
Backup power generator installation for residential properties, mentioned positively in customer reviews.
Ductwork Fabrication & Installation
Custom ductwork design and installation services to optimize airflow throughout homes.
Preventive Maintenance
Regular maintenance programs to extend equipment lifespan and prevent unexpected failures.