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About J Thomas Heating and Air, LLC
J Thomas Heating and Air, LLC provides heating and cooling services to homeowners throughout Richmond, Virginia. The business holds a 3.3-star average rating derived from seven client reviews, giving prospective customers a clear picture of service quality based on verified homeowner experiences. Residents can reach the team directly at (804) 402-5356 to discuss heating and cooling needs.
Customer feedback reveals a split reputation. Several reviewers describe the technician as knowledgeable, pricing work as reasonable, and expressing satisfaction with completed repairs. However, multiple clients report significant frustration with communication, noting missed callbacks and unmet scheduling commitments. One review acknowledges this pattern and suggests the business works hard to make things right after delays.
Positive reviewer experiences highlight specific scenarios worth noting. One customer recounts that James resolved persistent heating problems that two previous contractors could not fix, completing the work efficiently. Another client describes the technician arriving promptly, maintaining professionalism throughout the job, and offering fair pricing. These accounts demonstrate capability with complex residential systems.
What Customers Say
Three of seven reviewers award five stars, citing reasonable pricing, professional demeanor, and successful repairs. The remaining four reviews divide evenly between one and two stars, with common complaints about missed appointments and lack of follow-through on scheduled visits.
Services
Heating System Repair
Diagnostic and repair services for furnaces, heat pumps, and related heating equipment.
AC Repair & Maintenance
Cooling system troubleshooting, component replacement, and preventive tune-ups.
New HVAC Installation
System installation for newly constructed homes and unit replacements.
Preventive Maintenance
Regular servicing to extend equipment lifespan and maintain efficiency.
Parts Replacement
Component-level repairs including burners, ignitors, capacitors, and blower motors.