Mr. E Appliance Service
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Claim This BusinessAbout Mr. E Appliance Service
Mr. E Appliance Service operates as an appliance repair provider serving the greater Richmond metro area and surrounding communities. Based in Richmond, Virginia, the business maintains a strong service footprint across Henrico County, Chesterfield County, and extends to Tri-Cities locales including Petersburg, Williamsburg, Colonial Heights, Hopewell, Amelia, Powhatan, Ashland, and Troy. The company has accumulated 297 client reviews generating a 4.5-star average rating, reflecting consistent customer satisfaction across its service territory. Operating hours extend around the clock Monday through Thursday, with weekend availability from 10 AM to 6 PM on Saturdays and Sundays.
The business distinguishes itself through distinctive service commitments not commonly found among regional appliance repair providers. Technicians arrive within a documented two-hour arrival window after scheduling, eliminating the vague timing windows that frustrate homeowners managing busy schedules. The company maintains 24/7 emergency telecommunication capability for after-hours urgent matters, enabling same-day or next-day response based on customer availability. All estimate pricing follows a fixed structure regardless of project duration, and the team provides itemized quotes before commencing repairs with no concealed fees. This transparency in pricing and scheduling represents a deliberate operational approach prioritizing predictable service experiences.
Customer review accounts provide insight into specific service experiences and technician interactions. Reviewer Phil E described an encounter involving Kyle, who resolved a complex wall-mounted oven repair requiring complete unit removal to access and replace a broiler element with professionalism and efficiency. Another reviewer, Shawn Castillo, highlighted transparent pricing communication and comprehensive process explanation throughout the service engagement. A detailed account from Chris Fosdick documented the repair timeline for a dishwasher requiring specialty part procurement, illustrating the company's approach to managing multi-visit repairs and communicating scheduling updates when component availability affects projected timelines.
What Customers Say
Eight referenced reviews split between positive and critical assessments, with multiple five-star ratings citing technician professionalism and transparent pricing while negative feedback centers on extended repair timelines due to parts availability.
Working Hours
| SundayToday | 10 AM–6 PM |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | 10 AM–6 PM |
Services
Refrigerator Repair
and repair for refrigerators including cooling issues, ice maker malfunctions, gasket seals, and compressor problems across all major brands.
Washer and Dryer Repair
Washer spin cycle diagnostics, drainage issues, motor failures, and dryer heatingelement replacements or lint buildup removal.
Dishwasher Repair
Cleaning performance issues, drainage problems, door seal leaks, and electronic control panel repairs restoring proper function.
Stove and Oven Repair
Broiler element replacement, temperature calibration, bake igniter repairs, and wall-mounted oven removal and reinstallation services.
Microwave Repair
Magnetron diagnostics, turntable motor issues, door switch malfunctions, and internal component repairs for over-the-range and countertop units.
Freezer Repair
Cooling system diagnostics, sealed system repairs, defrost controller issues, and frost accumulation remediation.
Water Heating Repair
Tank water heater heating elements, thermocouple replacements, pressure valve issues, and sediment removal for standard residential units.
Garbage Disposal Repair
Motor resets, jam clearance, leak repairs, and grinding component replacements for continuous feed and batch feed disposals.