Professional Appliance Repair

Professional Appliance Repair serves the Richmond metro area with a 4.8-star average across 101 Google reviews. The company specializes in home appliance repair, handling refrigerators, washers, dryers, dishwashers, and cooking equipment for residential customers throughout the city and surrounding counties. While the business maintains an impressive rating, potential clients should note that working hours are not listed publicly, so calling ahead to confirm availability is advisable.

Customer reviews consistently highlight specific technicians who deliver exceptional service. Reviewer Kalyn Case specifically requests Rob Adams, praising his politeness and knowledge across multiple service calls. David, another technician, earns repeated commendation for carrying parts in his truck for same-day refrigerator repairs, providing thorough explanations of problems before proceeding, and offering preventive guidance. These named references suggest a team of skilled specialists rather than a generalized service pool.

However, perspective matters. One recent one-star review from December 2023 describes a significantly different experience involving unexpected price increases after initial quotes and a contentious dispute over payment. That review alleges the technician severed wiring rather than completing the repair. While four of five visible reviewers recommend the company without reservation, this single account raises questions about consistency across jobs. Prospective customers may benefit from requesting upfront written estimates and confirming exact pricing before work begins.