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Claim This BusinessAbout Rapid Richmond Appliance Repair
Rapid Richmond Appliance Repair holds a 3.7-star rating drawn from 20 homeowner reviews in the greater Richmond area. This family owned and operated appliance repair company serves residents throughout the Greater Richmond Region, including Henrico County, Chesterfield, and surrounding communities. Their team of trained technicians brings years of experience to every service call, specializing in repairs for all major household appliance brands such as Whirlpool, GE, LG, Samsung, and KitchenAid.
What distinguishes this contractor is their commitment to same-day repairs and their fully stocked service vehicles carrying manufacturer parts for first-visit fixes. The company's FAQ directly addresses the repair-versus-replace decision, offering honest guidance based on expected appliance lifespans, helping homeowners avoid throwing money at appliances approaching their tenth service call. Their upfront approach means a technician will tell you when replacement makes more financial sense than another repair.
Customer reviews reveal mixed experiences. Shirley Harrison called two other Richmond companies that never answered before reaching Tom, who fixed her oven at a fair price. Michael Nagel praised the technician who arrived same-day to repair his non-heating dryer, calling the service professional and reasonably priced. However, multiple reviewers, including Harold Goldberg and Colleen Grady, report being charged $120 diagnostic fees only to wait weeks for promised parts that never arrived, with technicians becoming unreachable.
What Customers Say
Of 20 reviews, the rating splits evenly: five 5-star and five 1-star entries. Positive citations praise same-day arrival and fair pricing; negative reviews consistently describe phantom part orders and disappeared communication after payment. Two reviewers note technicians by name: Tom earned praise while a reviewer blamed Brian for lack of follow-up.