Does M&J Services handle emergency calls outside normal business hours?

Reviewer accounts confirm same-day Sunday response capability, though standard hours run Monday through Friday 8 AM to 3 PM.

Can they repair systems that have been non-functional for an extended period?

One reviewer describes a heat and AC system that had been down for nearly two years prior to successful restoration.

Do they provide upfront pricing before beginning work?

Multiple reviews emphasize clear communication about parts status and timeline, suggesting transparent cost discussions.

Will the technician explain what work was performed?

Reviewer feedback specifically mentions thorough explanation of repairs completed and follow-up communication to ensure satisfaction.

Do they service heat pumps and air handlers?

Recent reviews document successful installation of third-floor heat pump units and accompanying air handler components.

M&J Services

Appliance repair service

4.8(145 reviews)

Suffolk, VA 23435

(757) 686-8905

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About M&J Services

M&J Services delivers Appliance repair and HVAC solutions to Suffolk, Virginia and surrounding communities. The company holds a 4.8-star average rating drawn from 138 client reviews, reflecting consistent service quality across heating and cooling systems. Homeowners in the greater Suffolk area can reach the office Monday through Friday from 8 AM to 3 PM at (757) 686-8905.

What distinguishes this contractor is the emphasis on transparent communication throughout the repair process. Multiple reviewers note that technicians explained exactly where parts stood in the supply chain and provided realistic timelines for installation. The team handles both routine maintenance and systems that have remained non-functional for extended periods, with recent feedback highlighting successful rescues of equipment other contractors could not restore.

Customer stories anchor the company's reputation. Jacqui Jones describes a same-day Sunday emergency after a winter storm left her without heat, with technician Tray arriving promptly and completing additional follow-up repairs the next day. Another household notes their system had been inoperable for nearly two years before M&J Services restored function without immediately recommending a full replacement. Both scenarios illustrate the prioritize-then-advise approach visible across reviewer accounts.

What Customers Say

Five-star ratings dominate the client base, with 138 reviews averaging 4.8 stars. Technicians Jordan, Tray, and Crystal appear repeatedly across feedback, with Tray noted for same-day emergency response and thorough follow-through. Customers consistentlyhighlight clear communication about parts and repair timelines.

4.8 · 145 reviews

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