Backriver Cooling and Heating

Backriver Cooling and Heating serves Virginia Beach, Virginia, with heating and cooling solutions backed by a 4.8-star average from 17 customer reviews. Homeowners who called this contractor describe a family-run operation where technicians take time to explain findings, walk through repair options, and offer guidance before recommending costly replacements. Reviewers in the Virginia Beach area specifically mention fair pricing and a willingness to troubleshoot problems thoroughly rather than defaulting to new equipment.

Multiple reviewers highlight how Backriver saved them thousands compared to other estimates. One customer noted Scott walked them through potential DIY fixes over the phone before scheduling a service call, while another described Lance diagnosing a unusual furnace problem that two other contractors had mishandled. The father-son team earned praise for showing up when promised and honoring their quoted prices.

Customers mention Lance as the technician who diagnosed a clogged gas tube on a neighbor's furnace that another company had flagged as a failed unit requiring full replacement. Scott guided another reviewer through heat pump troubleshooting steps over multiple phone calls, saving the cost of an unnecessary compressor replacement. Warren Davis wrote that Scott is as honest and knowledgeable as any HVAC professional he has encountered, with rates among the lowest in the area.