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Claim Your Free PageAbout Baines Inc
Baines Inc operates in Virginia Beach, Virginia as an HVAC contractor with a 3.5-star rating across eight customer reviews. The company serves residential clients in the Hampton Roads metro area, handling heating and cooling system installations, repairs, and routine maintenance. While some reviewers describe positive experiences with full system replacements and responsive technicians, others raise concerns about scheduling reliability and post-installation follow-through.
Customer feedback highlights both strengths and challenges worth noting when evaluating this contractor. Positive reviews praise punctual service, thorough cleanup, and competitive pricing on complete system exchanges. However, several reviewers document difficulties with communication, including missed appointments and delayed responses to service requests. One customer noted receiving an older unit when expecting new equipment, while another experienced complications with warranty documentation.
Specific technician interactions appear in reviews from multiple customers. One reviewer describes a technician named Alan who failed to arrive for scheduled appointments and ended a phone call abruptly. Another customer credited a team member with arriving same-day during a summer heat wave to address an failure. Positive reviews mention technicians who explained options clearly, honored quoted prices, and left worksites clean.
What Customers Say
Three of eight reviews cite serious service failures including no-shows, delayed paperwork, and installation problems requiring return visits. Two five-star reviews specifically praise the same-day responsiveness and thorough communication that negative reviews critique, indicating highly variable customer experiences.
Services
New System Installation
Complete HVAC system replacements including equipment selection, permitting, and final setup.
System Repair
Diagnostic services and repairs for malfunctioning heating and cooling equipment.
Emergency Service
Same-day or next-day response for system failures creating unsafe indoor conditions.
Routine Maintenance
Seasonal tune-ups and filter changes to maintain system efficiency and extend equipment life.
Ductwork Evaluation
Assessment of existing duct configuration and recommendations for improvements or repairs.