Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessAbout Hampton Roads HVAC
Hampton Roads HVAC operates as a Class B licensed contractor serving Virginia Beach, Yorktown, and surrounding Hampton Roads communities. The company has maintained continuous operation since 1997, holding Virginia contractor license #2705 083464 and maintaining bonded and insured status. With a current rating of 2.3 stars derived from three customer reviews, the business offers heating, air conditioning, refrigeration, and ice machine services for residential, commercial, and institutional clients. The company provides new installations, routine maintenance, emergency repairs, and dedicated service contracts across all equipment categories.
This contractor distinguishes itself through specialized geothermal HVAC systems designed for both heating and cooling applications, offering an alternative to conventional split-system configurations. Their commercial refrigeration division serves food service and institutional clients with custom design and installation capabilities. The business maintains inventory and service support for ice machines, including warranty coverage and preventive service agreements. Service offerings span emergency same-day response for critical failures alongside scheduled maintenance programs aimed at extending equipment lifecycle.
Customer experiences reveal mixed service outcomes. One reviewer documented a scenario where an outside AC compressor was diagnosed as requiring full replacement at significant cost, while subsequent inspection by an unrelated contractor identified a failed capacitor and low-pressure switch as the root cause, resolving the issue for a substantially lower amount. Another client reported that warranty research for an evaporator coil component was promised with callback within one day but no communication followed. These accounts reflect inconsistencies in diagnostic accuracy and client communication that prospective customers should weigh when evaluating service options.
What Customers Say
Three reviews yield a 2.3-star average with zero scores above 3 stars. Negative feedback centers on two recurring themes: quoted prices exceeding market rates by hundreds of dollars and failure to return calls or honor callback commitments. Both lowest-rated reviews cite specific technicians (Matt and a Worleys-affiliated tech) who performed inspections but did not follow through on promised diagnoses or pricing documents.