Jim Bertolino & Son Plumbing and Drain Service Inc.

Jim Bertolino & Son Plumbing and Drain Service Inc. has anchored its reputation in Virginia Beach since 1984, making it a fixture in the Hampton Roads plumbing scene for over four decades. The company holds master licenses across plumbing, HVAC, electrical, and gas fitting, a rare breadth that lets homeowners streamline repairs with a single trusted team. With 478 reviews averaging 4.8 stars, the operation clearly resonates with Tidewater residents who appreciate licensed expertise combined with genuine responsiveness. The team serves Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, and the Peninsula, covering the core cities where coastal Virginia homeowners face unique weather-related plumbing challenges.

What distinguishes this contractor is an unusual depth of capability paired with a commitment to thorough diagnostics before proposing costly solutions. The company advertises a policy of repairing a part before installing a new unit, a philosophy that respects customer budgets while ensuring systems run reliably. Their sonar leak detection equipment handles slab leaks, persistent headaches for Peninsula homeowners with concrete foundations. Notably, they partner directly with insurance adjusters, providing detailed digital documentation that helps homeowners navigate claims. The company also maintains commercial-grade drain cleaning equipment capable of handling lines up to 10 inches, addressing both residential and light commercial needs.

Customer reviews highlight the family's hands-on approach. Tricia Medta's review describes Jim personally advocating during an insurance claim, ultimately securing full coverage after initial denial. Taylor C, a first-time homeowner, recounts a Sunday call where Jim spent over 30 minutes troubleshooting by phone before arriving, diagnosing and repairing a leak the same evening. Joseph McKenna-Hallal needed an emergency water heater replacement and describes the team completing removal and installation within a single business day, transforming a stressful situation into relief. These scenarios reflect what long-term customers describe as characteristic: transparent communication, thorough explanations, and work designed to outlast the original problem.