Rob Bertolino Plumbing & Heating

Rob Bertolino Plumbing & Heating has anchored its presence in Virginia Beach for over 15 years as a fourth-generation family plumbing operation, carrying deep roots in the Hampton Roads community, specifically serving Virginia Beach, Norfolk, and the surrounding Southside neighborhoods. With 263 reviews netting a 4.9-star rating, the company fields a team of licensed technicians who handle both residential and commercial projects, from fixture installations to complete pipe replacements. Their regular hours span Monday through Saturday, 8 AM to 5 PM, with round-the-clock emergency availability for urgent situations requiring immediate attention.

What distinguishes Rob Bertolino from neighboring contractors is their commitment to transparent, educational service paired with advanced diagnostic capabilities. Their drain cleaning incorporates camera inspection technology, allowing technicians to pinpoint blockages without invasive guessing. They perform sewer jetting for stubborn line obstructions and maintain competency in gas work, a specialty requiring heightened licensing rigor. New fixture installations and water heater services cover both traditional tank units and newer efficient models, with the company offering de-winterization and winterization services tailored to seasonal temperature swings that affect coastal pipe systems.

Customer narratives from recent reviews illuminate why the Bertolino name resonates across the neighborhood. David Paddock credits technician Tony with rapid response and fair pricing, while Jake Allen handled trim work that earned a perfect score from a particular picky homeowner. Lauren VanGelder's 120-year-old basement presented an old sewer line backup that Dan diagnosed and resolved within hours, taking time to explain each step to a non-expert. Another reviewer describes the team, specifically Rob, Tony, and Josh, as punctual, respectful of living spaces, and reasonably priced despite initial cost anxieties.