Heating And Cooling
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About Heating And Cooling
Heating And Cooling serves Gig Harbor, Washington as a heating contractor with an average rating of 3.0 stars across 10 customer reviews. This provider operates seven days a week with weekday hours from 7 AM to 8 PM and weekend availability from 9 AM to 7 PM. Several reviewers reference the Roy Heating And Cooling name when discussing their experiences, suggesting a possible branding connection between these names. The contractor employs multiple technicians who handle residential heating and cooling repairs, though specific licensing details and areas of primary specialization remain unclear from available information.
The limited online presence makes it difficult to identify distinctive service offerings or brand partnerships that would set this contractor apart from competitors in the Gig Harbor market. Without a website or detailed service catalog, prospective customers cannot easily review certification credentials, manufacturer authorizations, or specialized capabilities before making contact. The extended weekend hours represent a practical convenience for residents needing service outside standard business times.
Customer experiences documented in reviews reveal both positive and concerning interactions. Reviewers Brian and Dinah mention technicians Gilbert and Aaron arriving punctually, taking time to explain completed work, and cleaning up afterward. Reviewer Jodi describes Harry handling a furnace issue while she was away from her property. However, Nicole reports a significant no-show on an emergency call, delayed refund processing, and ultimate difficulty reaching the office by phone. Dave describes an aggressive upselling approach during an initial inquiry about cooling system service.
What Customers Say
Three of ten reviews report serious concerns: a no-show emergency call, refused refund despite documented payment, and a caller hung up on during an estimate request. Positive reviewers praise individual technicians by name for thorough explanations and punctual arrivals.
Working Hours
| Sunday | 9 AM–7 PM |
| Monday | 7 AM–8 PM |
| TuesdayToday | 7 AM–8 PM |
| Wednesday | 7 AM–8 PM |
| Thursday | 7 AM–8 PM |
| Friday | 7 AM–8 PM |
| Saturday | 9 AM–7 PM |
Services
Heating System Repair
Diagnoses and corrects malfunctions in home furnaces and heating equipment.
Cooling System Service
Addresses air conditioning problems and provides related cooling system maintenance.
Emergency HVAC Response
Handles urgent calls for heating or cooling system failures, though customer satisfaction varies.
System Diagnostics
Evaluates HVAC equipment to determine needed repairs or parts replacement.
On-Site Service Calls
Sends technicians to residential properties for in-person assessments and repairs.