Total Energy Management Inc.

Total Energy Management Inc. has served Richland homeowners for nearly two decades, earning a 4.7-star average from 183 reviews. The company holds active state licensing and operates Monday through Friday from 8 AM to 4:30 PM, handling residential and light commercial projects across Richland, Kennewick, and Pasco. Their crew focuses on installs, replacements, and preventive maintenance rather than operating a 24/7 emergency dispatch, which means scheduling in advance pays off for routine work.

What distinguishes Total Energy Management is their emphasis on transparent pricing and customer communication throughout a project. Rowdy, a lead technician who appears frequently in five-star reviews, leads installations with a hands-on approach, walking homeowners through system options before work begins. The company handles heat pump replacements and central air conditioning new-construction installations, with several reviewers noting the crew cleaned up thoroughly after the job, leaving workspaces tidy. Without access to their website at time of publication, specific brand partnerships or warranty guarantees could not be confirmed from primary sources.

When Jim Hendrix called at 8 AM on a Monday following a Sunday evening AC failure during 100-degree heat, Total Energy Management had Junior at his door before 2 PM and had the system running within 30 minutes. Joshua similarly praised Rowdy, Junior, and the crew for a new HVAC install that proceeded without delays or surprises, calling the experience "incredible from start to finish." Brent Widener credited Rowdy and the team for going above and beyond during an HVAC replacement, noting the process removed what could have been a stressful project. These scenarios reflect a company that prioritizes quick scheduling and technician accountability on installation day.