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About PNW Heating And Air
PNW Heating And Air operates as a licensed HVAC contractor serving Spokane, Washington and surrounding Eastern Washington communities. With a rating of 4.8 stars drawn from 26 customer reviews, the company has established a solid reputation for residential heating and cooling solutions. The team, led by Tim, handles installations, repairs, and maintenance for furnaces, air conditioners, and ductless mini-split systems. Reviewers specifically mention the company serving the Spokane area and surrounding cabin properties, indicating familiarity with both urban and rural residential contexts.
The contractor distinguishes itself through flexible scheduling during extreme weather events and comprehensive diagnostic approaches. Multiple reviewers note the team's ability to respond during temperature crises, including same-day weekend service during record cold spells. The company provides in-home estimates and explains technical issues in accessible terms, ensuring homeowners understand their system requirements. This educational approach, combined with respect for customer time and property, reflects a service-oriented philosophy uncommon in the trade.
Customer experiences reveal the company's strengths across varied scenarios. Jessica Thompson's review describes a dual project involving a ductless mini-split and electrical panel replacement, highlighting the team's coordination across trades. Matthew Cowles notes the company accommodated his schedule during extreme heat, while Gina Goyzueta recounts a same-day furnace repair on one of the coldest days of the year, performed on a weekend. Tim and his team receive direct recognition for making what customers describe as stressful situations manageable, with one reviewer noting the crew installed systems with the precision of contractors with decades of experience.
What Customers Say
Twenty-six customer reviews produce a 4.8-star average rating, with seven of eight published reviews awarding 5 stars. Positive feedback consistently mentions same-day emergency response, weekend availability, and thorough explanations of repair options. The single 1-star review addresses marketing tactics rather than service quality, citing cold calling practices as the concern.
Services
Furnace Repair & Maintenance
Diagnoses and repairs furnace failures, including emergency same-day weekend service during cold weather.
Air Conditioning Installation & Repair
Installs new cooling systems and repairs AC units for residential properties.
Ductless Mini-Split Systems
Installs ductless mini-split heat pumps for homes without existing ductwork.
New Construction HVAC
Installs complete heating and cooling systems for new residential construction and cabins.
Heating System Maintenance
Provides tune-ups and preventive maintenance to extend furnace and heating system lifespan.
Electrical Panel Assessment
Reviews electrical capacity for new HVAC installations, as noted in separate system upgrade projects.