Sears Heating and Air Conditioning

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About Sears Heating and Air Conditioning
Sears Heating and Air Conditioning has operated for over 100 years as a national HVAC service provider, delivering heating and cooling solutions to homeowners in Spokane, Washington and surrounding communities. The company holds certifications for working with all major HVAC brands including Kenmore, Trane, Lennox, Goodman, Carrier, and Coleman. Currently, the business maintains an unusual single-one-star rating from one customer review, reflecting significant room for improvement in local service delivery.
What distinguishes this contractor is the depth of manufacturer relationships and service flexibility. Sears offers same-day and next-day appointment availability across their service window from 6 AM to 10 PM daily, accommodating urgent repair needs. All technicians carry certifications and use genuine manufacturer parts for replacements, backed by written estimates before work begins. The company provides comprehensive maintenance programs designed to improve energy efficiency and extend equipment lifespan.
Customer feedback highlights specific technicians making meaningful differences. Reviewer Karen L. from Turlock, California praised technician Ignacio for arriving on time, working quickly and efficiently, and maintaining professionalism throughout the service call. Darlene B. from Crest Hill, Illinois noted her furnace technician was knowledgeable, professional, and answered all questions thoroughly, making personalized suggestions for the system. These examples demonstrate that when experienced technicians engage directly with homeowners, the service experience earns positive recognition.
What Customers Say
One customer review cites a significant customer service failure: the phone system disconnected callers who attempted to navigate automated prompts, preventing any connection to a live representative. This contrasts sharply with the website testimonials mentioning 500k five-star reviews nationwide, suggesting a discrepancy between national brand reputation and local Spokane-area service experience.
Working Hours
| SundayToday | 6 AM–10 PM |
| Monday | 6 AM–10 PM |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
Services
Central Air Conditioning Repair
Diagnosis and replacement of cooling components including compressors, thermostats, and capacitors to restore proper operation.
Furnace Repair
Troubleshooting and repair of heating systems including thermostat issues, ignition failures, and electrical malfunctions.
Heat Pump Repair & Maintenance
Service for ductless, mini-split, and hybrid heat pump systems including annual inspections and coil cleanings.
HVAC Maintenance Programs
Preventive maintenance twice yearly designed to improve efficiency, lower utility costs, and extend equipment life.
Full System Installation
Certified installation services for complete system replacements when repairs are no longer cost-effective.