Smith Heating & Cooling

Smith Heating & Cooling operates as a heating contractor in Spokane, Washington, earning a 4.3-star average rating from 24 customer reviews. The company maintains weekday operations from 7:30 AM to 4 PM, closed Saturdays and Sundays. Their service area covers the Spokane metropolitan region, including North Spokane and South Hill neighborhoods. The team handles residential furnace and air conditioning systems, with reviewers noting they accept same-day service calls for urgent heating and cooling issues.

What distinguishes Smith Heating & Cooling is their commitment to clear communication and responsive service. Multiple reviewers mention receiving text updates before technician arrival, allowing homeowners to plan their day around scheduled appointments. The company demonstrates flexibility with scheduling, accommodating clients facing time constraints such as pending home sales with inspection deadlines. Technicians work to resolve issues in a single visit when possible, with recent reviews highlighting successful repairs including furnace motors and circuit boards even when parts required special ordering.

Customer experiences reveal specific scenarios the team handles with care. One reviewer describe technicians Jon and Andrew arriving before a home closing deadline to complete furnace and AC inspections for a real estate transaction, with Jon calling ahead when delayed at a previous job. Another client notes technicians Jim and John provided advice about wiring compatibility during aDIY repair project, helping avoid costly mistakes. A third customer mentions the shop manager personally assisted when a superseded part arrived, ensuring the system functioned properly. These examples show the team adapts to varied customer needs beyond standard maintenance calls.