Sears Heating and Air Conditioning

Sears Heating and Air Conditioning operates as a Tacoma-based HVAC contractor with deeproots in the national Sears Home Services network, a brand boasting over a century of home service expertise. The Tacoma location maintains standard business hours from 6 AM to 10 PM daily, accommodating residential customers across the greater Pierce County region. With only six customer reviews currently on file, the company holds a concerning 1.3-star average rating, indicating significant room for improvement in customer satisfaction. Potential clients should verify licensing status and confirm service area coverage during initial phone contact.

What distinguishes this contractor from independent regional operators is their affiliation with a major national service network, offering certified technicians experienced with leading brands including Trane, Lennox, Carrier, Goodman, and Coleman. The company promotes same-day and next-day appointment availability along with upfront written estimates before repairs commence. Their service offerings span central air conditioning, furnaces, ductless mini-split heat pumps, and boilers. However, customers should carefully review service agreements and confirm pricing details in writing prior to work authorization.

Reviewer experiences offer mixed signals for prospective Tacoma customers. Anne Deaver described a frustrating attempt to obtain water heater pricing, noting she was transferred to an 800 number with international operators unable to provide product details. Dustin Anderson reported being refused sale of a furnace component after waiting until the 28th for a technician appointment. Kelly O'Kelly waited over two hours for an AC quote appointment that never materialized, with customer service promising technician arrival multiple times before conceding scheduling overcommitment. Positive reviews from other Sears markets reference technicians like Anthony, Paul, and James delivering prompt, professional service, though none specifically reference Tacoma-area appointments.