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About Appliance & Refrigeration Pros
Appliance & Refrigeration Pros holds a perfect 5.0-star rating across 24 verified reviews in Madison, Wisconsin, reflecting a consistent track record of homeowner satisfaction. The business serves residential and light commercial clients throughout the Madison metro area, handling heating and cooling systems as well as household appliances. Reviews repeatedly describe the team as professional, knowledgeable, and responsive, with customers noting clear communication and fair pricing.
What distinguishes this contractor is their ability to resolve complex diagnostic challenges that leave other technicians stumped. One reviewer described a furnace stalling due to a Google Nest communication error, an issue Don resolved after other contractors failed to identify the root cause. The team also handles LP gas conversions and works on appliance installations that require specialized expertise. Their willingness to explain systems to homeowners and follow up after service sets a customer-focused standard.
Customer stories reveal rapid response times during heating emergencies. A reviewer called on a December night without heat, and Don arrived within 15 minutes, diagnosed the issue within 10, and drove an hour to obtain a part for an older furnace while checking every potential failure point to prevent future problems. Another reviewer managing an Airbnb two hours away described complete trust in Don's guidance. These scenarios illustrate a contractor who prioritizes urgent needs and thorough repairs.
What Customers Say
All 24 reviews award 5 stars, with Don appearing as the primary technician across multiple customer accounts. Reviewers consistently praise same-day emergency response, clear communication, and problem-solving skills that outshine other contractors.
Services
Furnace Repair & Maintenance
Diagnoses and repairs heating systems including older furnaces, with part sourcing and thorough system checkups.
Air Conditioning Service
Cooling system maintenance and repairs to restore comfort during warm months.
Smart Thermostat Integration
Resolves communication issues between HVAC systems and smart home devices like Google Nest.
LP Gas & Natural Gas Conversion
Converts appliances between fuel types including stove and heating equipment conversions.
Appliance Installation & Repair
Installs and repairs household appliances beyond HVAC, such as stoves and refrigeration units.
Emergency HVAC Response
Same-day or same-night emergency service for heating and cooling system failures.
System Cleaning & Filter Replacement
Performs preventive maintenance including system cleaning and filter changes.