Fireside Hearth & Home - Madison

Fireside Hearth & Home serves Madison, Wisconsin as a specialized fireplace and heating retailer with a 4.8-star rating drawn from 495 customer reviews. The store operates Monday through Thursday from 9 AM to 5 PM, offering consultations, product selection, and installation services for homeowners throughout the greater Madison area. Customers describe the team as knowledgeable and attentive, guiding buyers through decisions about fuel types, sizing, and aesthetic options for both new installations and existing fireplace conversions.

The business focuses on fireplace and heating solutions rather than full HVAC systems, allowing technicians to develop depth in this specific trade. Reviewers consistently mention professionalism in scheduling, clear communication about project timelines, and careful attention to protecting customers' homes during installation work. The service model appears centered on retail consultation paired with licensed installation crews.

Multiple reviewers named specific team members who handled their projects. Kevin guided a customer through a wood-to-gas fireplace conversion, while installers Josh and Nick completed the work efficiently. Angie helped a homeowner select a gas insert and free-standing stove, explaining model differences. Eric responded to a Saturday service call for a malfunctioning fireplace, arriving in a reasonable timeframe and taking precautions to keep the home clean, including removing shoes and using blankets to protect flooring. William performed detailed installations and explained unit operation to customers.