Lennox Stores (Parts Plus)

Lennox Stores (Parts Plus) in Madison, Wisconsin operates as a factory-authorized distributor specializing in Lennox HVAC equipment and replacement components. The location holds a 2.8-star rating derived from six customer reviews, serving Madison and the surrounding Dane County area. This particular location functions as a contractor-only supply center, meaning they exclusively sell parts and equipment to licensed HVAC professionals rather than residential homeowners.

What distinguishes this location is its role within the LennoxPro network as a dedicated parts fulfillment center. The store provides access to OEM Lennox components including compressors, coils, and other critical system parts. Customers seeking Lennox replacement parts must arrange purchases through their licensed HVAC contractor, who can then source components directly from this distributor.

Customer reviews reveal significant frustrations with parts availability and warranty claims. One reviewer documented a twelve-month delay receiving a replacement compressor, forcing their HVAC technician to install an alternative brand coil to restore cooling during summer months. Another customer criticized the lack of clear communication that the store sells only to licensed contractors, noting this policy is not disclosed on the website and resulted in an wasted trip.