Simonson Water Heaters

Simonson Water Heaters supplies and services hot water systems for homeowners throughout Madison, Wisconsin. With an exceptional 4.8-star rating drawn from 11 client reviews, the company has established itself as a trusted resource for water heater sales, troubleshooting, and repairs. Operating Monday through Friday from 7 AM to 4:30 PM, the business focuses exclusively on hot water solutions rather than full HVAC systems, positioning itself as a specialized provider for customers seeking dedicated water heating expertise.

The company carries Rheem tankless water heaters, a major brand in the industry, and offers member pricing through its website, suggesting either a contractor accounts program or a maintenance membership option for repeat customers. One distinctive service detail emerging from customer feedback involves the technical consideration of condensation neutralizers for homes with older cast iron plumbing, a specific installation requirement that demonstrates the team's attention to compatibility between water heaters and existing residential infrastructure.

Customer reviews highlight the experience of Gregg V., a team member who assisted a homeowner whose newly installed Rheem tankless water heater failed to activate after the property received water service. Working through a Monday phone call, Gregg diagnosed the startup issue and guided the customer through reconnection steps, ultimately resolving the problem within approximately 30 minutes. The reviewer noted Gregg's patience and willingness to help despite not having performed the original installation, demonstrating commitment to supporting products sold by the company even for equipment installed by third-party plumbers.