Top Hat

Top Hat operates as a fireplace and HVAC contractor serving Madison and Baraboo, Wisconsin, with a 4.5-star rating drawn from 143 customer reviews. The business maintains two showroom locations at 5117 Verona Rd in Madison and 401 Linn St. in Baraboo, offering both gas and wood fireplaces, electric fireplace inserts, pellet and wood stoves, and a full line of HVAC equipment including heat pumps, geothermal systems, and indoor air quality solutions. Their service department handles installations, chimney sweeping, inspections, and repairs for residential and commercial customers throughout south-central Wisconsin.

What distinguishes Top Hat from other hearth retailers is their commitment to problem-solving beyond the sale. Reviewers consistently describe encounters where staff went out of their way to help, including one instance where a team member spent considerable time answering a technical question about a fireplace the store doesn't even carry. The company offers design consultations, handles new construction and remodeling projects, and provides stone work for fireplace finishes. Their HVAC division includes garage heaters, ductless systems, and Wi-Fi thermostats with energy tracking capabilities, giving homeowners options for zone heating and climate control.

Customers repeatedly mention specific technicians who delivered exceptional service. Brandon and Eric earned praise for diagnosing a smoke backdraft issue caused by a mesh covering a chimney and explaining proper stove pipe connections. Will and Victor were described as professional, hardworking problem solvers during a fireplace installation. Dan received recognition for carefully preserving antique tiles during a historic home fireplace replacement, moving them to maintain the home's original character. Reviewers also highlight the team's willingness to walk customers through repair steps and send technical diagrams, even for do-it-yourselfers.