Residences at Jefferson Crossing Apartments
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About Residences at Jefferson Crossing Apartments
Residences at Jefferson Crossing Apartments in Charles Town, West Virginia, offers market-rate housing with 62 verified tenant reviews generating a 4.4-star average rating. The property operates Monday through Friday from 9 AM to 5:30 PM, with Wednesday hours shifted to 11 AM and Saturday-Sunday availability closed to the public. The leasing office manages applications, move-in coordination, and ongoing resident relations for the complex.
The apartment complex distinguishes itself through proactive move-in preparation and maintained common areas. Reviewers consistently describe units as freshly cleaned and smelling new at key handover, with walls, appliances, and flooring presenting in turnkey condition. The property features a swimming pool and fitness center as resident amenities.
Multiple reviewers credit staff members with smooth move-in experiences. Paige, working from the main office, receives repeated recognition for payment setup assistance, responsive communication, and walking new residents through their units on arrival day. One reviewer notes Paige helped resolve setup needs first thing in the morning, describing the apartment as surprisingly fresh-smelling and clean. Another mentions Brenda facilitated an entirely online move-in process, calling the property clean with no pest issues and all amenities in new condition.
What Customers Say
All 8 reviewers award 4 or 5 stars, with 6 explicitly naming staff members Paige, Brenda, or maintenance team members as key to their positive experience. One 4-star reviewer cites parking challenges, while positive reviews emphasize unit cleanliness and responsive service.
Working Hours
| Sunday | Closed |
| MondayToday | 9 AM–5:30 PM |
| Tuesday | 9 AM–5:30 PM |
| Wednesday | 11 AM–5:30 PM |
| Thursday | 9 AM–5:30 PM |
| Friday | 9 AM–5:30 PM |
| Saturday | Closed |
Services
Apartment Leasing
Market-rate apartment rentals with application processing and lease management through the on-site office.
Move-In Coordination
Staff-assisted move-in scheduling including unit walkthrough, utility setup, and orientation to building features.
Resident Maintenance Requests
On-site maintenance team handling repair requests and routine unit upkeep.
Amenity Access
Resident access to swimming pool and fitness center facilities.
Online Tenant Portal
Digital platform for rent payments, maintenance submissions, and communication with property management.
Parking Facilities
On-site parking available, though reviewers note availability can be limited during peak times.