Washington Landing

Washington Landing is an apartment complex in Charles Town, West Virginia, with 30 guest reviews yielding a 3.4-star rating. The property offers rental units to residents in the Charles Town area and maintains standard business hours seven days a week, closing only on Sundays.

The property presents a mixed value proposition for prospective tenants. Rent increases upon lease renewal have been flagged as significant, with one reviewer noting their renewal offer approached metropolitan pricing levels despite the units lacking luxury finishes. Water pressure concerns emerged repeatedly in resident feedback, with multiple maintenance requests failing to resolve what residents described as inadequate flow.

Customer service interactions received polarized responses. One reviewer specifically praised Hanna Brooks in the leasing office for her patient, informative assistance with the application process, noting she followed up personally to confirm submission. However, other reviews described challenges with staff turnover, inconsistent communication, and difficulty reaching management for routine concerns. Parking availability and community upkeep, including grounds maintenance and noise from neighboring pets, were additional points of friction mentioned across multiple reviews.