The Scales Company Inc.

Plumber
4.7(27 reviews)
The Scales Company Inc.

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About The Scales Company Inc.

The Scales Company Inc.has operated as a licensed plumbing contractor in West Alabama since the mid-1980s,holding AL Cert #18012 along with Master Plumber #3452,Master Gas #3452,and Alabama Onsite Wastewater certification #0134.Current ratings reflect a 4.7-star average across 27 homeowner reviews,confirming decades of consistent service in Tuscaloosa and surrounding communities including Cottondale,Northport,Brookwood,and Vance.Their license portfolio also covers the Gulf Coast region,where they maintain a second office serving Orange Beach,Gulf Shores,Foley,and Robertsdale.

What distinguishes this contractor is their around-the-clock emergency availability combined with full-system capability.Their team handles both plumbing and HVAC equipment,meaning a single service call addresses multiple home systems rather than coordinating separate specialists.For West Alabama homeowners,this integrated approach matters during the humid summer months when cooling equipment failures often coincide with drainage issues,and the company dispatches technicians 24 hours a day,seven days a week for urgent situations.

Reviewers repeatedly name Boston and Bart as the technicians who arrived when other companies could not resolve the problem.One homeownerdescribe how their AC unit had been delayed two months through insurance,and the team stayed proactive managing every update until the new system was operational.Zack Hardy specifically notes the pair fixed his unit after four previous contractor attempts failed.Customers also describe Boston and Hunter handling a particularly challenging repair with no complaints while guiding the homeowner toward their next project steps.

What Customers Say

All 8 reviewers who provided ratings awarded 5 stars,with 6 specifically naming technicians Boston or Bart and praising their diagnostic skill and professionalism.One 1-star review cites pricing disputes and incomplete work that was never refunded,while positive reviews highlight the company's responsiveness and honesty about repair options.

Services

Emergency Plumbing Repair

Available 24/7 for burst pipes,gas leaks,water heater failures,and other urgent plumbing emergencies requiring immediate response.

Water Heater Installation & Repair

Installation of traditional tank-style and tankless water heaters,including diagnostic services and warranty support.

Drain Cleaning & Sewer Services

Clearing stubborn drains,camera inspection of sewer lines,and remediation of backup situations in residential settings.

HVAC Repair & Maintenance

Air conditioning and heating system diagnostics,tune-ups,and repair services covering equipment they sell and install.

Gas Line Services

Licensed gas line installation and repair for appliances,HVAC equipment,and outdoor grilling areas under Master Gas certification.

Commercial & Residential New Construction

Plumbing infrastructure for new home builds and commercial projects,including rough-in work and final fixture installation.

Onsite Wastewater Systems

Alabama-certified installation and service for septic systems and alternative onsite wastewater solutions.

Frequently Asked Questions