The Scales Company Inc.

The Scales Company Inc., operating as Scales Plumbing Heating and Air Conditioning, holds Alabama contractor certification #18012 along with master plumber and master gas licenses (#3452) and an onsite wastewater license (#0134). Founded in 2021, this family-owned contractor maintains a 5-star rating from verified customer reviews while serving both the Tuscaloosa Area, including Cottondale, Northport, Duncanville, and 14 additional neighboring communities, and the Gulf Coast Area from Gulf Shores to Foley and Orange Beach. The company operates Monday through Friday from 7am to 4pm with Saturday appointments available and provides around-the-clock emergency service for urgent plumbing, heating, and cooling needs.

What distinguishes this contractor is their commitment to transparent, no-surprise service. The 24-hour emergency line operates without after-hours surcharges, meaning homeowners receive same-day response during heat waves or freezing weather events without premium pricing. Kevin Scales, the owner and master tradesman, personally performs semi-annual maintenance on heating and cooling systems rather than delegating tune-ups to junior technicians. This hands-on approach ensures diagnostics reflect actual equipment condition rather than generalized checklist protocols.

Homeowners specifically commend Kevin and Shannon for handling a new AC unit installation in a Tuscaloosa condo where they spent extra time verifying all performance parameters post-installation. Another client specifically notes Kevin arrived promptly for scheduled heating system maintenance, worked cleanly without tracking debris through the home, and maintained professional conduct throughout the service call. These named technician scenarios reflect the company's practice of assigning experienced personnel rather than rotating less-experienced crews to service calls.