APEX Refrigeration, Cooling and Heating

APEX Refrigeration, Cooling and Heating has operated in Connecticut since 2016, delivering installation and repair services across the state's central and eastern regions from a home base in Hartford. The company holds a 4.9-star rating drawn from 58 verified customer reviews, a volume of feedback that reflects meaningful community presence rather than isolated glowing ratings. Jeremy, the owner, personally answers service calls and oversees each job, according to multiple reviewers who praised his direct involvement and communication throughout the repair process.

The company maintains a practical specialization in commercial refrigeration alongside residential heating and cooling, a combination that distinguishes APEX from contractors who focus solely on home systems. Their website offers a callback request system rather than generic contact forms, reflecting an understanding that homeowners often need service during exact windows and cannot wait for email exchanges. The service menu spans water filtration, tank and on-demand hot water heaters, ductless mini-split installations, and both emergency repairs and scheduled maintenance agreements.

Reviewer James Balogh described Jeremy as responsive when his furnace malfunctioned, with the technician explaining the problem thoroughly before recommending repairs and following through until the system ran correctly. Jonathan Desorsiers noted Jeremy replaced his 20-year-old central AC condenser and air handler within a single service day, mentioning the owner listened to customer preferences rather than upselling unnecessary work. One negative review from Alex Turcotte cited a disagreement over diagnosis and pricing that led to a second opinion, though the majority of feedback emphasizes reliability and transparent communication.